Return & Refund Policy

H-Core is committed to a clear and fair return process to protect customer rights after purchase.

1. Order cancellation

We accept order cancellation before the product is shipped or produced. If an order is cancelled successfully, you will receive a full refund. If the product has already been shipped, cancellation is no longer available.

2. Return eligibility

Customers can request a return within 14 days after receiving the product. To be eligible, the item must: • Be unused and in the same condition as received • Include original packaging, accessories, and labels • Include a valid receipt or proof of purchase Please do not send returns to the manufacturer. Our support team will provide the correct return address.

3. Refund process

Once your return is received and inspected, we will send a confirmation email. If approved, the refund will be processed to your original payment method within a certain number of business days depending on your bank/payment provider.

4. Late or missing refunds

If you have not received your refund: • Recheck your bank account • Contact your credit card provider (posting delays may apply) • Contact your bank for processing status If you still have not received your refund after these checks, please contact H-Core support.

5. Return support contact

Support email: [email protected] Hotline: 0389 056 498 (24/7) Please contact us first to receive the correct return address and handling instructions.